groceryguild Privacy Policy

Last Updated: July 16, 2026

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Overview

groceryguild is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from our online grocery store.

Information We Collect

We collect the following categories of personal information when you interact with our services:

• Account & Order Data: Name, email, shipping address, billing address, and order history, collected when you create an account, place an order, or manage your groceryguild profile.
• Payment Data: Processed by our PCI-DSS-compliant payment processor. groceryguild does not store full card numbers, security codes, or other sensitive payment authentication details.
• Usage Data: IP address, device type, browser type, and pages visited — collected automatically via cookies and analytics tools as you browse our platform.
• Communications: Messages, inquiries, feedback, or support requests you send to us via email, contact forms, or other communication channels.

How We Use Your Information

We use your information exclusively for the following purposes:

• To process and fulfill your grocery orders, including payment processing, order confirmation, shipping coordination, and delivery updates.
• To respond to your customer inquiries, resolve account or order issues, and address submitted feedback.
• To send transactional, service-related emails (such as order receipts, shipping notifications, and account alerts) that are necessary for your use of our services.
• To analyze usage trends and improve our website functionality, product offerings, and overall customer experience.
• We send marketing and promotional emails only if you have explicitly opted in to receive them — you may unsubscribe at any time via the link included in every message, or by contacting our support team.

Sharing of Information

We do not sell, rent, or trade your personal information to any third parties for their own commercial or marketing purposes. We only share your personal data with trusted third-party service providers that are necessary to operate our business, and only to the extent required for them to perform their contracted services on our behalf. These providers include:

• PCI-DSS-compliant payment processors to handle secure transaction processing;
• Licensed grocery shipping and delivery carriers to fulfill and deliver your orders;
• Analytics providers, who only receive anonymized, aggregated usage data that cannot be linked back to your individual identity. All third-party providers we work with are contractually required to adhere to strict data protection standards and may not use your personal information for any purpose other than the services they provide to groceryguild.

Your Rights

All users have data protection rights aligned with their jurisdiction of residence:

• GDPR (EU/EEA residents): You have the right to access, rectify, erase, restrict processing of, and obtain data portability for your personal information held by groceryguild.
• CCPA (California residents): You have the right to know what personal data we collect about you, the right to request deletion of your personal data (subject to legal exceptions), and the right to opt out of any sale of your personal data. groceryguild does not sell personal information to third parties, as noted in our Sharing of Information section. To exercise any of these rights, contact our support team at [email protected]. We will verify your identity and respond to your request within 30 days of receipt, in compliance with applicable data protection regulations.

Cookies

We use two categories of cookies on our website:

1. Essential Cookies: Required for core site functionality, including account login, shopping cart operation, order processing, and secure checkout. These cookies are necessary for the site to function and cannot be disabled.
2. Analytics Cookies: Used to collect anonymized data about how users interact with our site to help us understand usage patterns and improve our services. You may control or disable non-essential (analytics) cookies at any time via your browser’s cookie settings. Disabling essential cookies may impact the functionality of our website and your ability to complete purchases.

Changes to This Policy

groceryguild may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements. If we make material changes to this policy, we will notify you via email (to the address associated with your account) or by posting a prominent notice on our website at least 14 days before the changes take effect. Your continued use of groceryguild’s services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed of how we protect your personal information.